In today’s competitive market, contact centers play a critical role for any business. Customer service is no doubt the face of any business. During the pandemic, the contact center market has witnessed rapid growth and accelerated the process for cloud adoption known as CCaaS( Contact Center as a Service). CCaaS model allows companies to use Contact center services without worrying about hardware and software upgrades. CCaaS provides the same capabilities ( voice, video) as on-prem solutions. Businesses get the same …
Tag: customer services
Covid-19 pandemic has been a catalyst for digitalization of large & small businesses. More and more companies are adopting technology as compared to a few years back. Businesses are trying hard to retain existing customers by all means. businesses with the right strategy can retain customers & win customer loyalty. Customer Loyalty Customer loyalty is not just a process its an attitude. To keep customers loyal to their particular brand businesses are using different customer loyalty programs & methods. Winners are …